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ISO 20000 is the popular IT Service Management System (ITSMS) standard. This international standard specifies requirements to implement an organization’s design, transition, delivery, and services to meet customer/client requirements. It enables the organization to satisfy the applicable legal and other requirements. Also, it ensures the organizations/services providers to provide quality services to their customers.

https://iasiso-africa.com/za/iso-20000-certification-in-south-africa/